Keeping up with customer service queries via email and live chat is a difficult task for many growing startups. While we provide a plethora of great software tools, having professionals answer queries in real time with the quality and empathy required to make each customer feel at ease poses a real challenge, particularly for growing startups with small teams and limited resources. Our company has created a professional team that seamlessly integrates with existing client CRM systems and helps to automatically pull tickets onto a dashboard, streamlining the workflow and increasing staff productivity. and ensure real-time customer service delivery

Kurinji, on the other hand, is challenging the traditional outsourcing model through innovative people and technology-driven solutions.

1.Company Culture

We hire highly motivated and dedicated engineers and customer service representatives at all of their global locations. With teams in four different time zones, staff at each location work regular office hours, and as a whole can answer queries in real time, 24/7.Kurinji has made significant investments in people management, including the development of an automated training tool, to provide employees with the skills and support they need to do their jobs well. As a result, they have a low turnover rate, which is not always the case with traditional outsourcing firms. In fact, many of their original employees have advanced to management positions within their teams.

 2.Quality Control

We've formed a dedicated team to investigate Quality Assurance (QA) across tickets on the four dimensions of comprehension, brand, depth, and empathy. With each iteration, teams can learn from the feedback and improve their responses. Unlike other outsourced providers, which frequently prioritise response time and volume, kurinji prioritises quality, ensuring clients receive exceptional value for their money.